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16 September 2015

How to Set Up Email Autoresponders

by James Cottis

An email autoresponder sends an automatic email to the sender. This is ideal for when you are out of the office and won’t be able to respond to emails. We’ve put together a quick guide on how to do this, so you can make communicating easier for you and your clients.

Go to control.twist-id.co.uk.yourdomain                  

Example: control.twist-id.co.uk.google.co.uk

You will be redirected to a page similar to this, where you can log in to your control panel. Enter your domain name and password. If you need your password, please email support@twist-id.co.uk.

Once you have logged in to your control panel, you should arrive at this page. In the section called ‘Email’, you will see a button for Autoresponders. Click on that, and it will take you to the Autoresponders setup.

This is where you can set up your autoresponders, and modify any that you already have.

Setting up your autoresponders is an easy process, and shouldn’t take any longer than five minutes. Here’s how to do it:

  1. This is where you put in your email address that you want the autoresponder for.
  2. This is where the subject of the email goes. To keep the subject line the same, leave this blank.
  3. Choose the content type of the email. (Plain text or HTML)
  4. Enter what you want your message to say.
  5. Here you can put the email address of someone that you want the original message to be forwarded to. This allows that person to deal with the email whilst you are unable to. If you don’t want the email to be forwarded to anyone, then simply leave this section blank.
  6. Simply select the date that you want to start using the autoresponder.
  7. Select the date that you wish to stop using it.

All autoresponders that you set up will be saved, so you can edit and reuse them in the future. If you have any problems, email support@twist-id.co.uk or call us on 01245 490666.


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